Exchanges & Store Credit

Our Exchange & Store Credit Policy

At Luminelli, we want you to love every piece you receive. If something isn't quite right, we're here to help.

Exchanges

We accept exchange requests within 14 days of the delivery date. Items must be in their original, unworn condition with all packaging intact.

To initiate an exchange, please contact us at support@luminelli.com with your order number and the reason for your exchange request.

Store Credit

Once your exchange request is approved and your item is received, store credit is issued automatically to your account. You can use it toward any future Luminelli purchase — no expiration date.

Non-Exchangeable Items

For hygiene and quality reasons, the following items are not eligible for exchange:

• Custom or personalized pieces
• Items marked as final sale
• Items showing signs of wear or damage

Questions?

We're happy to help. Reach out to us at support@luminelli.com and our team will get back to you within 1–2 business days.