Refund policy
Exchanges & Store Credit Policy
All Luminelli purchases are final sale with respect to monetary refunds. We do not offer refunds to the original payment method. We are happy to assist with exchanges or store credit for eligible items.
Eligibility
To be eligible for an exchange or store credit, items must be:
- Returned within 14 days of delivery
- Unworn and in their original condition
- In original packaging, if applicable
Items that show signs of wear, damage, or alteration are not eligible.
Custom & Bespoke Orders
Custom and bespoke jewelry orders are non-refundable and not eligible for exchange once production has begun, as these pieces are made specifically for you.
How to Initiate a Return
To request an exchange or store credit, please contact us at support@luminelli.com within 14 days of receiving your order. Include your order number and reason for return. We will provide instructions for sending your item back.
Store Credit
Store credit will be issued once the returned item has been received and inspected. Credit is valid for use on any future Luminelli purchase and does not expire.
Contact
Questions? Reach us at support@luminelli.com.
